Question 1

Do you service my area?

Accepted Answer

We offer our services within a 50 mile radius of Columbia, SC. This includes the following counties: Aiken, Lexington, Newberry, Orangeburg, Richland, Saluda and Sumter.

Question 2

Do you offer mobile service?

Accepted Answer

For your convenience, we offer **FREE MOBILE SERVICE** to the above listed areas.  We will come to your home, office or wherever your travels take you.

Question 3

Do you offer a guarantee on your work?

Accepted Answer

Yes. We offer a warranty on our products and craftsmanship that is good for as long as you own or lease your vehicle.

Question 4

Do you offer wiper blades?

Accepted Answer

Yes. We offer quality Motor Trend™ windshield wipers for an additional cost at the time of service. Installation is free at the time of auto glass service with the purchase of the wiper blades.

Question 5

Who should I contact if I have issues or inquiries?

Accepted Answer

Please contact us at 803-608-5349 or email  us at ec.harmon@yahoo.com.

Question 6

What does my Quote include?

Accepted Answer

Your quote includes the cost of the glass and labor, local and state taxes, as well as any required moldings. The technician will notify you of any additional charges prior to completing the work.  You can request this quote on line under our Request a Quote page.

Question 7

What will happen with my personal information?

Accepted Answer

Any information we collect from you will be used in accordance with our privacy policy.

Question 8

How do I know if the damage can be repaired?

Accepted Answer

If your windshield damage is smaller than the size of a fifty cent coin, it may qualify for repair.

Question 9

What is the difference between OEM and Aftermarket glass?

Accepted Answer

We install OEM, or Aftermarket auto glass. This means that it is essentially the same piece of glass that is installed at the time your vehicle is made, with the only difference being the insignia on the glass.  All manufacturer's of OEM glass also sell to the aftermarket industry. Our glass meets or exceeds all federal, industry and safety standards.

Question 10

Will you replace the stickers on my windshield?

Accepted Answer

Our trained technicians will remove all affixed stickers and items from your windshield for easy application to the new piece of glass if requested and legal for customer.

Question 11

How long will my repair or replacement take?

Accepted Answer

In many cases, windshield repairs can be performed in 30 minutes or less. Windshield replacements will take one hour or less, however, we recommend that you do not drive the vehicle for at least one hour after windshield replacement is complete due to federal safety standards.

Question 12

How long will it be before I can safely drive my vehicle?

Accepted Answer

Our technicians use the best materials, DOW Automotive adhesives, with a one-hour drive-away time for windshield installations. The technician will advise you if any additional time is required.

Question 13

Does my vehicle need to be in a covered or heated area?

Accepted Answer

In the case of inclement weather, the customer must provide a shelter that is adequate for the technician. Please advise technician of your facilities.

Question 14

My rear view mirror is attached to my windshield. Will the technician attach it to the new windshield?

Accepted Answer

Yes, our technicians will remove your rear view mirror and attach it to your new windshield prior to completing your service.

Question 15

Will the chip or crack still be visible after the repair has been completed?

Accepted Answer

A windshield chip or crack repair is used to prevent further damage to your glass and to restore the structural integrity of the vehicle. In most cases the repair will remove about 60-90% of the visibility of the crack.  In the state of SC, it is illegal to repair a windshield if the crack is in the direct line of the drivers vision.  If the crack is in the direct line of the drivers vision, all insurance companies in the state of S.C. would recommend the windshield to be replaced.

Question 16

Will you vacuum my vehicle after service?

Accepted Answer

Our technicians will vacuum all the glass pieces possible that are found in your vehicle's doors as a result of glass breakage.

Question 17

How soon can the job be completed?

Accepted Answer

In many instances, we can get you scheduled for service to be completed the very next day.

Question 18

Will I have to wait with my vehicle?

Accepted Answer

It is not necessary to wait with your vehicle; however, please have your car keys available for the technician.

Question 19

Will the technician call me before he/she comes?

Accepted Answer

Yes, in most cases the technician will call prior to arriving to complete your service.

Question 20

How does the repair process work?

Accepted Answer

Performing a windshield repair is a highly technical process that involves cleaning and treating the damage with specially designed resins and tools. In many cases, the damage can be repaired by one of our trained technicians in less than 30 minutes.

HARMON'S GLASS CO. LLC

Auto Replacement & Repairs

Cash Quotes Available!

Free Mobile Service!

Special Appointments May Be Available!

Next Day Appointments!

All Insurance Accepted!

OUR WORK

Frequently asked questions